Frequently Asked Questions

How long does a session typically last?

Evaluations and follow-ups are one-on-one for an hour, in which you will get the full attention of your performance physical therapist for the entirety of the session.

How many sessions will I need?

Every case will differ based on your unique aspects. These include:

Severity of symptoms/injury
How long you have been experiencing your pain/injury
Stress
Emotional/mental wellbeing
Nutrition
Immune health
Other factors

Following your assessment, your physical therapist will recommend a plan of care based on your needs.

How often will I have to come in?

We typically see our clients 1x/week in the beginning to help manage pain/symptoms and build a strong base. After a few weeks, once the pain subsides, we reduce the frequency to every other week, and eventually every few weeks. This ensures that we get your feeling and moving better than you were before, as well as help you to feel confident in being able to return to your activities.

Do I need a prescription from my doctor to come see you?

No prescription is needed to be seen. In California, we have what is called direct access, meaning that you can see a Physical Therapist without a prescription for the first 45 days or 12 visits, whichever comes first.

What if I want to keep seeing you after my plan of care ends?

We offer a continuity program where you will have access to your provider and ability to schedule a session on a monthly or bi-monthly plan.

What do I wear?

We are a movement based facility. We request that you wear clothes that you feel comfortable moving in.

What insurances do you accept?

We are an out-of-network provider, meaning we do not take health insurance, however we do provide a superbill for those with out-of-network benefits. We do accept HSA/FSA for payment.

What is a superbill?

A superbill is a medical receipt that we will provide you with at the end of your session. If you have out-of-network benefits, you may submit this to your insurance for reimbursement based on your health insurance plan.

What does it mean to be an out-of-network provider?

We are not contracted with health insurance companies and therefore do not directly bill your insurance for services. Our clients pay us directly for their one-on-one, personalized physical therapy sessions. This allows us to give our full attention to our clients for the entire session, as well as, utilize treatments/methods focusing on their goals, without being dictated by insurance rules and regulations.

What is your cancellation policy?

We require 24 hour notice for cancellations or rescheduling. If you cancel or reschedule within 24 hours, you will be charged for the session.